ELLIPAL Review 2024
ELLIPAL is a hardware wallet designed for mobile use, which works completely isolated from the Internet. All you need is a smartphone with the ELLIPAL app and the device itself. How accurate and how good this works, you will find in the following review.
First Impression
The ELLIPAL hardware wallet can currently be ordered directly from the manufacturer at a price of (ERROR - no price). There are additional charges for shipping. Paypal and various cryptocurrencies are currently available as payment options.
Hardware Wallets should preferably be ordered directly from the manufacturer or official resellers if possible. Dubious stores or private sellers on platforms like ebay or amazon could manipulate the devices for their own purposes or trick the buyer. This way, the thieves can steal all the coins from your hardware wallet at a later time. Unfortunately, there have already been such cases in the past.
The device is sent in a small black box, which is sealed in foil and is protected by two seals. If these seals are already broken, you should not use the hardware wallet and contact support! The wallet may have been tampered with.
Contents of the Package
In addition to the hardware wallet, the scope of delivery includes a USB charging cable, instructions, a warranty card, two stickers and a note to write down the backup. All parts are surrounded by a layer of foam, so everything is securely packed for delivery.
ELLIPAL looks like a cheap smartphone: It is 119x64x10mm large and has a 4 inch large color touchscreen. The casing is grey plastic. According to the manufacturer, the battery inside should hold 650 hours in standby mode and is fully charged in 90 minutes. On the back there is a 5MP camera for scanning the QR codes and a power switch on the right side. The USB port on the top is intended for loading only and data exchange is not possible. However, on the back under the cover is a microSD card card slot to perform updates.
Setting up the ELLIPAL Wallet
Never use a hardware wallet that is already set up. You must choose your own PIN code or password and do the backup yourself. This is not given by anyone!
Thanks to the relatively large colour touch screen and the intuitively designed surface, the set up is very straightforward.
To set up the hardware wallet, press and hold the power button for a few seconds. The process begins with the selection of the language. In addition to English, there are some Asian languages available. Next you will be asked to download the iOS or Android app. To do this, either scan the displayed QR code or visit the page: http://wallet.ellipal.com/downapp.
You can then create a new wallet, import an old one via a backup, or import only a private key. Since this device is to receive a new wallet, a new account will be created. You will then be asked for the account type, where you can choose from different cryptocurrencies. After the selection of the coins you set an account name and a password. A sufficient long password with numbers and letters is required.
writing down the backup is an important part of the setup process (Billfodl on the right, for safe storage of a recovery seed).
Finally, the backup of the account is followed by 12 words, the so-called recovery seed. For each account – with the latest version – you only need one recovery seed. Before the process starts, you have to confirm by selecting three checkboxes that you have understood what the backup is for. Then you will see 12 words that you have to copy. A bit annoying is that every 15 seconds the display switches off automatically, which interrupts the copy over and over again. This time can be changed later in the settings.
Your Recovery Seed is the backup key to all your cryptocurrencies and apps. The Recovery Seed (backup) can only be viewed once. Never make a digital copy of the Recovery Seed and never upload it online. Keep the Recovery Seed in a safe place, ideally also safe from fire and water. Special backup products, for example Billfodl are suitable for this.
No one but yourself can be held liable for any financial losses caused by improper handling of sensitive data.
After that, all the words are displayed again, which must then be placed in the correct order. This ensures that the backup is correct. This means that the account is available on the hardware wallet. But to be able to use all the features, the account must now be linked to the app.
To do this, select the account and click on “Connect App”. A QR code is displayed, which is scanned with the app on the smartphone. This makes it possible to display the balance of the wallet on the mobile phone.
Handling
Both the hardware wallet and the app on the smartphone are required for everyday use. This is because the ELLIPAL hardware wallet now contains the accounts’ private keys in secure isolation, while the app has access to the Internet. The exchange between the two devices takes place exclusively via the camera by scanning each other’s QR codes.
Verify Transactions
When you play this YouTube video, data is transmitted to Google.
For example, to send a transaction from this hardware wallet, the transaction must be commissioned via the smartphone app. The app then generates a QR code that contains all the information of the transaction. The corresponding account must now be selected on the ELLIPAL hardware wallet and the Sign button selected. After entering the account password you have the possibility to scan the QR code from the app. The hardware wallet signs this transaction with the private key and also generates a QR code, which in turn must be scanned by the app. This allows the app to send the transaction to the appropriate network.
More Features of the App
In addition to executing transactions via the hardware wallet, the app also supports other useful functions.
In this way you can view the market situation of various coins directly in the app, read current news from the area of cryptocurrencies or manage addresses via the profile tab. In addition, you can not only manage hardware wallet accounts, but also create accounts directly on your smartphone. Of course, these are less secure than those from the hardware wallet, but you don’t have to scan the QR codes.
Another feature of the app is the direct exchange of cryptocurrencies. This feature allows you to swap all supported cryptocurrencies directly within the app. The fees are directly included in the exchange rate and the exchange is settled according to ELLIPAL via Shapeshift.
Compatibility
As Ellipal is a hardware wallet designed for mobile use, it can be used on the following platforms:
The following cryptocurrencies are currently supported, with continuous work on additional coins:
- Bitcoin
- TRC20 Tokens
- TRC10 Tokens
- Dogecoin
- Ethereum Classic
- Bitcoin Gold
- Stellar
- Zcoin
- Tron
- Decred
- Bitcore
- Bitcoin Diamond
- Groestlcoin
- Litecoin
- Ripple
- DigiByte
- Tether
- CyberMiles
- Dash
- Ethereum
- Bitcoin Cash
- ERC-20 Tokens
Firmware Update
To ensure that the Hardware Wallet is always up to date, it is possible to update the firmware. This ensures compatibility with the latest cryptocurrencies. Since the only data interface is the microSD card slot, the current firmware must be downloaded from the manufacturer’s page and copied to the SD card. A firmware update can then be carried out via the ELLIPAL Hardware Wallet settings. The firmware 1.5.2 is up-to-date at the time of testing, but a new version with more cryptocurrencies and better account management is already being worked on.
Documentation and Support
ELLIPAL comes with a small manual that guides you through the most important steps in English. There is also a small knowledge base on the official homepage that answers the frequently asked questions. If you have further questions, you can also reach the support team via the homepage.
Security
As a hardware wallet manufacturer, ELLIPAL naturally attaches great importance to security. To achieve this, ELLIPAL has developed a security system which protects the user from hacking attempts and at the same time provides mobile support.
A hardware wallet is the most secure way to store cryptocurrencies. This is because these devices store the private keys that provide access to your cryptocurrencies. Only a hardware wallet can effectively protect private keys through numerous security measures. Even though all hardware wallets are considered very secure, there are small differences between each model. In addition, even with a hardware wallet, it cannot be 100% ruled out that a hacker can extract information with physical access with great effort.
An essential part of this is that ELLIPAL does not have any physical connection to the Internet. The only data transfer interface is the microSD card slot. Another point is the multiple verification steps. In addition to the account password, there is also the possibility to set up a gesture password.
Ledger has now found many security vulnerabilities in the Android-based hardware wallet: Extracting seed from Ellipal wallet. However, this requires direct access to the device. According to the manufacturer these are said to have been fixed in the successor to the ELLIPAL Titan.
Product Specifications
| Advantages | |
| Cryptocurrencies | Bitcoin, TRC20 Tokens, TRC10 Tokens, Dogecoin, Ethereum Classic, Bitcoin Gold, Stellar, Zcoin, Tron, Decred, Bitcore, Bitcoin Diamond, Groestlcoin, Litecoin, Ripple, DigiByte, Tether, CyberMiles, Dash, Ethereum, Bitcoin Cash, ERC-20 Tokens |
| Package Contents |
|
| Brand | ELLIPAL |
| Platform | Android, iOS |
| Altcoin Support | |
| Supported Coins | 22 (to the complete list) |
| Open Source | |
| Secure Element | |
| Display as 2FA | |
| Interfaces | Camera |
| Input Options | Touchscreen |
| Size | 119.4x64x9.9mm |
User Reviews 35
Be careful when dealing with Elippal, I paid for a wallet which I never received. Ordered May 30th with 7-15 days express shipping. After 3 weeks it showed on the shipping tracking which was an Italian company that it was waiting to ship. After contacting them I was given another tracking number which shows it was delivered in a different City hundreds of miles from me. They are ignoring me and I lost my money I paid them. It is not July 12th and no cold wallet. I would never trust this Company.
Like many others I also had my coin amt./$ count go missing, it’s still on the blockchain but didn’t know that at the time. It was hugely frustrating trying to get them to reappear on the app. Customer service is a joke, never got a helpful answer, even after many emails but did what they advised and “none” of it helped. After months of the device showing “zero” for my BTC it finally came back and I’m not even clear what I did to make that happen. I’ve had the coin tally go blank more than once. The device also doesn’t seem to refresh to give an up to date value for BTC, again not sure exactly what causes it to do that, or perhaps it is incredibly slow to accomplish. I have studied Ellipal’s how to’s many times but they aren’t thorough enough in my opinion.
I think any cold wallet should easily refresh both current value and coin amt. tally on the app. wish I hadn’t bought it! Lesson learned. Now use a Safepal S1 cold wallet with NO problem.
Bought the titan mini and lost my coins during a update, didn’t get them back, with me some more people, look at the comments on twitter period nov2022-jan2023
Did you ever get them back? Are they still on the chain? And like others here, just disappear on the app?
this is update to my last comment, finally and without Ellipal customer service help i managed to get back all my coins on Ellipal app, after trying everything that didn’t work i deleted all the accounts on the app and includes the new one i created after the update, then i did a recovery to my old account using its mnemonics and all xoins came back again. hope this will help other that experienced the same problem.
I received the Ellipal mini premier 2 weeks ago created account and transferred a lot of coins to it, all was fine until 2 days ago, suddenly all the coins dessapered completly nada, customer service said they doing update and maintenance, so after 2 says they sent me email with link to download the update file and I updated the hard wallet and the app the update require to delete you old account and make a new, i avoided that and just created a new account to cut it short my coins is stll dessapered and not showing, they are on the blockchains but not showing on Ellipal, extremely frustrated was a mistake to buy it, I’m waiting to see how Ellipal customer service will fix it?, don’t buy this shit.
If I had known ellipal is made in China I wouldn’t have bought it at all. When ellipal arrived it was boldly written “made in China” what a massive mistake I made. I suspect this ellipal might have some hidden spyware in it. I’m even scared to use it now. Don’t buy this ellipal thing. It’s a Chinese thievery
has anyone ever opened an ellipal and looked inside? it is a big device and could hide some things, no?
ohh that’s awesome
How do I transfer my crypto from uphold/coinbase to my ELLIPAL titan. I’ve looked everywhere online and on YouTube but I don’t understand the directions I’ve come across. I guess I need a big crayon. Lol.
You don’t need to use your elliapl for receiving, only sending. Open your Ellipal app on your smart phone instead and then the supported token. BTC for example, you’ll see your balance and below it the receiving address. Copy and paste this to coinbase, binance etc.
Thank you very much for the info but to recap to my understanding:
Copy receiving address on ELLIPAL app and then open coinbase to find said token to transfer and paste receiving address to send to ELLIPAL app. So how do I get said transaction off ELLIPAL app to ELLIPAL titan cold wallet? Do I scan Q code on ELLIPAL app with ELLIPAL titan to put it into the cold storage titan?
Josh, Thank you for your info and patience
Aye John I went through this headache as well don’t stress, the Titan is airgapped so effectively it holds only the addresses of your cryptos and your private keys – you don’t need to transfer data to have your crypto on there so to speak. (Outside of the address and payment info that is)
Over 2 months waiting for this. WORST costumer service EVER. They answer questions with anwsers that don’t awnser the question. In the EU they send it to Germany röntgen send it around the EU. So no import as they import it to there location in Germany. So they can calculate it in the total price. Now they send my package that got lost in the mail from China. Result, import is 1/3 of the total.price for import. And they don’t want to pay that. Despite import Bring in the item price if they destribute it from Germany. So not gone pay that cost ontop of everything i already paid. No responds anymore so far. 2.5 months and waiting.
!!!AVOID ELLIPAL AT ALL COST!!!
Over 2.5 months waiting for this. WORST costumer service EVER. They answer questions with answers that don’t answer the question. In the EU they send it to Germany storage to send it around the EU. So no import costs for EU ppl, as they import it to there location in Germany. And we order it from Germany, not Hong Kong. First package arrived they said, but it did not.
Now they send my package, that got lost in the mail (there private delivery service mail), from Hong Kong. Result, import is 1/3 of the total price for import. And they don’t want to pay that. Despite import being in the item price if they distribute it from Germany. So not gone pay that cost on top of everything i already paid. They don’t want to pay it, instead saying i need to pay it and they will pay it back. So that is a big red flag for scamming. Also, they said they would pay 25$ back for the import. But the import is 76,79$. They are just faking delivery with there own transport services. And then asking you to pay even more if the package does not arrive.
Keeping all mails of conversation for legal reasons. They said i would get a refund, but i am pretty sure i wont or it will be a refund waaay lower then the price i paid.
My mistake, it has been “4 months” since i order my Ellipal. March 21, 2021.
*update*
They send a paypal refund screenshot to me. But i have no recieved anything. Also, they showed it to be 76,79$, that’s still a far cray from the 202$ AND they seem to not get 76,79 was the import tax. And i asked for a full refund WAAAAAY before they so called gave me THAT refund.
I purchased an Ellipal cold wallet to store my coins. I have been adding the last of my savings into the account and ALL of it is GONE! I followed all of the rules and made sure I did not share any information with anyone! Well, all of my COINS ARE GONE! STOLEN! And when I contacted the company about the issue they ignored me and I send them a message Letting them Know I have Proof of transaction History from every coin I purchased. Shortly after that my transaction history disappeared and is no longer in my account! Luckily I took pictures of everything And have PROOF! This company is a SCAM! PLEASE DO NOT DO BUSINESS WITH THEM!!! I BEG YOU I MESSED UP SO BIG I AM GOING TO BE HOMELESS!!! I HATE LIFE!!!
Are they still on the chain? It seems they “disappear” in the app and are still on-chain.
I ordered Ellipal Titan, I’m tired of waiting, they answer my emails, many lies, today we send you the traking, after 2 days I write to them and they reply again that they send me immediately ….. to me these seem scammers. I wrote not to send me Ellipal I just want my money back, they reply again that soon they will send me the Titan with traking. I send the Titan back, I just want my money back.
The customer support is really strange. I got it straight from the official site. But after more then a month waiting for my product jus to ship (have paid for tracking) i got this reponds:
“Sorry for delay delivery, Our factory lack of chip last week , You know that the global chip shortage , But we have solved already , the order will sent you soon.”
So this is a multiple choice responds, some one very bad at English working from a other location then the company. Or a scam. I know there is delays with the Covid thing. But the support here is terrible. now i don’t feel safe to use the wallet even if i do get it.
i bought their titan wallet and stored xrp and stellar on it. After one of their updates on their hot wallet app, the stellar address that has a large amount on it, disappeared and was replaced with a fresh empty stellar address. The xrp was still ok. I then checked the blockchain and the stellar are still there in the original address. I then reinstalled the seed phrase and still the issue remained. I had hope they were still on the hard wallet but once i turned it on, it synced up with their app and the stellar was still gone. The other thing that happened was after i reinstalled their app, it was then suddenly uninstalled by itself.
I contacted ellipal both on their site and on twitter. They ignored all my messages until i made it public on twitter what had happened. They then blocked me on twitter after denying it was impossible to remotely access and uninstall their app while its installed on peoples phones. They denied this when their app clearly demands multiple permissions to access your phone! Not once did they offer a solution on how to recover my missing stellar. It was denials after denials. They then passed the buck and said i must have been scammed?! Really?
That said, a lot of ppl are getting scammed by a fake ellipal group on Telegram, when i made this clear to ellipal, they claimed they had no group on telegram and it had nothing to do with them, yet if you check their contact details, they have a link to telegram. I think, they are deliberately causing issues on their hot wallet app to get ppl to seek help, hoping those ppl will get scammed into giving their private keys to the fake ellipal support group on telegram. I went onto their telegram and there were loads of ppl complaining about issues with the app and wallet. I warned ppl that the group was a scam and i was instantly blocked and banned from using telegram for 3 days.
I believe ellipal are a scam and i would warn ppl not to use them. Their customer support is nil and i still haven’t been able to access my stellar. Does anyone know of another way i can recover those stellar?
You must be joking, I never heard mobile app uninstalled by itself . we are playing crypto, it’s decentration not like put in money in bank. as i know , no one can stole your coins/tokens unless you tell someone your Phrase words.
Think of pre-loaded mnemonic on the hardware. Could be enough for a disaster.
Purchased the Ellipal Titan over 2 weeks ago. Never recieved tracking for the item. Havent recieved my item. Can not get an email back from them. Zero response back from Ellipal. Buyer beware. Frauds and fakes here! I would not trust them after dealing with this transaction. Took my money and nothing in return. Frauds!
I ordered my Ellipal and it does take at least 2 weeks to arrive. They have been responsive via email as well. I would only order through Ellipal and not a third party vendor.
I got one too and it said they ship in up to 20 days
Does anyone know who to contact about CPU net and ram I have tried to get that information from Ellipal I can’t even get a email back from Them and I have search the Internet and Kate find out anything either thank you
I purchased a Ellipal cold wallet from Amazon and it comes with no instructions very complicated and you cannot get any help in the beginning I’ve got a few emails back did not give any help or make any sense and since then I have tried for two months sending messages extra message trying to get some help with it it is impossible once I get your money it’s over with you will not get any technical help from them not even an email nothing I’ve got EOS locked up in it cannot get it out I can’t trade it I can’t sell it I can’t transfer it it is the killer if I had it out I would throw it just as far as I could throw it they are a very sketchy untrustworthy Chinese company and anyone has ever dealt with Chinese knows they’re all crooks Buyer beware if you buy it you are stuck you have just got your money away and if you put any thing in it you have lost it to so before purchasing this item you better think hard so good luck and be ware
They tell you not to but any cryptowallet from Amazon or ebay. Could have been tapered with.
Can we trust a Chinese company that has no info on their company online and takes 2 weeks for them to email you back? Probably not they probably have a database of all the private keys they send out because well they are a sketchy Chinese company lol
Love the wallet, extremely easy to use. What if ellipal goes out of business, how would I retrieve my assest?
You just need to find a wallet that accept the 12 mnemonic words.
Great wallet
So much simpler then ledger nano
QR code is the future guys… I really dislike have to use the desktop every time, Ellipal saved me all the trouble! It is so much easier and I feel alot more secure. The wallet also has no connection so its impossible to hack!
ELLIPAL IS A GREAT DEVICE！
Its easy to use and QR CODE Verifications are really secure, now im holding my best cryptocurrencies here. The security pattern makes it more secure and there are many verification steps to make me feel safe. Fast recovery account and can select the cryptocurrencies you want to show. Quality design is good and feels like premium finish on hand and very light weight.
Just hope future updates can have Ellipal cold wallet show balance and update balance using QR code. I really recommend this product if you wish to secure your coins.
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