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Review and Comments 2023

  • Large display: Ideal for viewing long addresses
  • elegant design with aluminium case
  • ERC20 Token Support (beta)
  • Clear and easy-to-use software
  • Completely open source
  • Direct swap between cryptocurrencies integration within the software
  • Entering the backup with the help of a cipher

Available at the following shops

Details Approved
  • Buy directly from the manufacturer without intermediaries
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Test Result



First Impression
Documentation & Support

KeepKey Review 2023

(82%, Review by Malte)

KeepKey is a hardware wallet from the Swiss crypto exchange ShapeShift. It stands out among the hardware wallet because, in addition to security, it also attaches great importance to the design. But whether they can also score in the other areas, you can find out here in the detailed test report.

KeepKey Everything Presents

First impression of the KeepKey hardware wallet

Buying KeepKey Online

KeepKey can so far be ordered almost exclusively online.

Currently, the hardware wallet is available in its own shop for a price of 50,00 € (click here to check the current price). Payment is convenient via PayPal, cryptocurrencies or credit card. However, there are further fees for shipping. Since the shipment is made from America, customs duties may still apply.

Of course, the hardware wallet also be obtained through one of the world’s official resellers. They too offer KeepKey in their own shop.

Important note for buying hardware wallets.

Hardware Wallets should preferably be ordered directly from the manufacturer or official resellers if possible. Dubious stores or private sellers on platforms like ebay or amazon could manipulate the devices for their own purposes or trick the buyer. This way, the thieves can steal all the coins from your hardware wallet at a later time. Unfortunately, there have already been such cases in the past.

Scope of delivery

The hardware wallet is packaged in a small box that is completely welded in foil. A seal closes the lid so that a previous opening of the packaging is noticeable. Of course, such a seal does not give 100% certainty, but is already a good approach.

The black cardboard box can be opened like a treasure chest. The lid is closed by a magnet. The hardware hardware wallet KeepKey will come to light. On the inside of the lid, the URL is printed where you can start setting it up. In the second level of the box is the accessory.

The hardware wallet KeepKey

KeepKey weighs 55 grams and has a rather unusual format with 35x90x10mm, which is suitable for viewing long cryptocurrencies addresses. The entire wallet is firmly wrapped in foil at the beginning.

Underneath the front plastic is the 256×64 3.12″ OLED display. At the top is a button and at the bottom is the micro-USB port. The back is made of aluminum (anodised aluminum casing) and bears the KeepKey logo on the left.

The Accessories

KeepKey Accessories

All of KeepKey’s accessories

In addition to the hardware wallet, there is a one-meter long woven nylon USB-A on Micro-B cable. Of course, a note for the later backup must not be missing. This one is a thick colored cardboard at KeepKey. Likewise, a small booklet with legal notices is also attached.

Conclusion: First impression

KeepKey has also put a lot of emphasis on design and workmanship. The packaging already makes a high-quality impression thanks to the thick cardboard box with magnetic closure and silver printing. Also with the accessories one did not save finally times and a long woven USB cable enclosed. With the large screen and the aluminium case, the hardware wallet itself is currently the design winner among all models.

The Set Up

Important note about setup.

Never use a hardware wallet that is already set up. You must choose your own PIN code or password and do the backup yourself. This is not given by anyone!

As indicated in the lid of the box, you start with the setup on the website Here it is described in detail how to carry out the set up. From there a link to the current Chrome extension developed by KeepKey is provided.

Install Chrome extension

KeepKey relies on a Chrome extension on the software side. At the time of testing, there is a stable version and a beta version with ERC-20 tokens support, which will replace the other version in the medium term. As part of this test report, the latest beta version will be used directly on the recommendation of KeepKey. This can be installed in seconds with a click.

KeepKey Chrome Extension

Installed KeepKey Chrome extension

If you start the app after installation, you will be asked to plug in the hardware wallet. It may now be necessary to update the firmware first, which will be explained in detail later. Then you can start setting up the hardware wallet .

Set up KeepKey

A short setup is required before the hardware wallet can be used normally. This process is guided by the Chrome extension.

Instead of setting up a new wallet, you can also click on “or Recover KeepKey” in the first step. This allows you to import an existing backup. More on that later, too.

Choose a Name

At the beginning it gets creative: A name is set for the hardware wallet. This makes it possible to distinguish several KeepKeys. The name can be changed at any time later. Clicking on “Set Label” saves the name. No interaction with the hardware wallet is required.


A PIN is then set for security reasons. In this way, access is blocked in the future and unauthorized use is avoided.

KeepKey Setup PIN

The KeepKey’s display shows a random PIN pattern

For PIN-setting a random pattern of the numbers 1 to 9 appears on the KeepKey display. The numbers are then entered via the Chrome extension on the computer. For this, you press the corresponding box with the mouse. So it is not possible for malware on the computer to determine the actual numbers because the pattern on the hardware wallet is constantly changing.

The selected PIN can then be confirmed by clicking on the “Choose PIN” button. The PIN must then be re-confirmed to rule out errors. This time, of course, with a new pattern.

Creating a Backup

Now comes the most important step, which is to make a backup.

KeepKey setup backup

The backup in the form of 12 words is displayed

This is generated in the form of 12 words and appears on the display of the hardware wallet. The seed is generated by combining the entropy of KeepKey and the computer client, which together produce 128 bit of entropy.

Important note about hardware wallet backup (Recovery Seed).

Your Recovery Seed is the backup key to all your cryptocurrencies and apps. The Recovery Seed (backup) can only be viewed once. Never make a digital copy of the Recovery Seed and never upload it online. Keep the Recovery Seed in a safe place, ideally also safe from fire and water. Special backup products, for example Cryptosteel Capsule or Billfodl are suitable for this.

No one but yourself can be held liable for any financial losses caused by improper handling of sensitive data.


These 12 words are now best recorded on the included card in order to get to your coins in case of a defect or theft. The writing is then confirmed by long pressing the button on the hardware wallet. This completes the setup.

Conclusion Set Up

The setup process is quick and easy, as there is little need to interact with the hardware wallet itself. The surface is simple and tidy, which I like very much.

I find it a little worrying that the backup will not be checked on a random basis. So I could imagine inexperienced users simply skipping this step without noting the backup. This is dangerous, because there is only this one possibility. This is better solved by other hardware wallets.

KeepKey is also currently dependent on the Chrome browser, even though Google has already announced the end of the Chrome apps. According to its own statements, however, an alternative is already being worked on.


With the completed setup, you end up directly in your Bitcoin Wallet. From here, it’s on to receiving and sending cryptocurrencies, in this case Bitcoin.

Receive Cryptocurrencies

If you want to send cryptocurrencies to your hardware wallet , you select the “Receive” button under the corresponding account and an unused address is generated. This appears directly both in the software and on the display of the hardware wallet.

KeepKey Wallet Bitcoin Receive

The address and its QR code also appear on the KeepKey’s display

Only if both addresses match should the address actually be used. Otherwise, the output of the address in the KeepKey software may have been tampered with.

Passing on then goes through the clipboard icon, for example, to copy the address to the clipboard. To generate more than one new address, click on the right arrow next to the QR code. This creates a new address. With the arrows <> you can navigate through the addresses.

This address can be shared with anyone you claim payment from. Of course, you can also send coins from a third-party provider to this address, for example from an online exchange like Coinbase. This address will work for the entire lifespan, but should only be used once due to privacy.

View Transactions

The corresponding accounts also provide an overview of transactions made so far. For this, click on the “Transactions” button, which opens a new window.

KeepKey Wallet Transactions

Overview of all transactions in this account

This is where a list is generated that displays all the transaction details of transfers of this account. The “details” link leads to a blockchain explorer, where more information is available.

Sending Cryptocurrencies

Once coins are present in an account, they can also be sent on. To do this, you choose the “Send” button.

Here you will find a really very rudimentary form, which only allows the amount and the receiving address. After all, there is a button for sending all coins. After clicking on Send, the transaction must be confirmed twice to the hardware wallet .

It is also important here that the address displayed on the device matches the address you entered.

The fee is determined automatically and cannot be adjusted with your own software. This is paid to the miners for dismantling each block and securing the blockchain as a reward so that the network remains functional. KeepKey, of course, does not receive a share.

create more accounts

So far, everything has played out in the original Bitcoin account. However, with KeepKey software, it is also possible to add more accounts. These can be from the same cryptocurrency, or you open an account of another supported cryptocurrency. For this you click on “Add Account” in the software at the bottom right.

Here you choose the currency and a name for the new account. These accounts then appear in a list at the start of the software and you can switch between them at any time. Each account is set up in the same way and does not differ from the operating point of view.

Direct switching between cryptocurrencies

With KeepKey, it’s especially easy to swap one cryptocurrency into another. This is due to integration with the Shapeshift exchange. But how does it work?

Before the ShapeShift feature can be used, there must first be an account for both coins. Then you switch to the account, whose coin you want to switch to another and click “Send.”

In the recipient field, you select from the drop-down menu the account to which the coins are to be changed. So this is the cryptocurrency you will own after the ShapeShift transaction is completed. Thanks to the ERC20 token support, you can also exchange it with any (supported) token!

Now there is only one click on “Convert and Send.” Then the ShapeShift service must be accepted at the Hardware hardware wallet and, of course, the transaction must also be confirmed. The cryptocurrency is exchanged in the background at the current market value plus a fee and then automatically transferred to the chosen account.

Perform firmware update

KeepKey regularly asks you to update the device’s firmware. This enables new features and closes security vulnerabilities.

To start KeepKey in firmware update mode, you need to hold down the device button while connecting KeepKey. KeepKey then launches in firmware update mode. Now just follow the instructions on the screen. It is important that the backup is always available. After the update, the device could reset.

KeepKey Firmware Update Ready

The successful firmware update is confirmed

Once the update is complete, simply disconnect the cable and reconnect it. Now you can use KeepKey as usual. The firmware version can be checked by opening the settings in the KeepKey app, where the version number is in the bottom left corner.

Handling conclusion

The official application of KeepKey has definitely been developed on the principle of “less is more.” Just compare the functionality of cryptocurrencies with the hardware wallet TREZOR:Indication of multiple recipients, time-delayed shipping, custom fees, displays of inputs and outputs … There you will be slain with many additional functions. KeepKey attaches more importance to a tidy surface. As a result, everything is very clear and the software is easy to use. For the normal user, in my opinion, this is also quite enough. If you want more features, you can use a compatible third-party software at any time, such as Electrum.

However, the features offered should then also work smoothly. The lack of ability to adjust fees has led to erroneous transactions at Ethereum in my tests. Here, the transaction freezes in the confirmation screen because not enough gas has been charged. No error message appears and the software needs to be restarted. It would also be nice to be able to see the current equivalent in euros.

The large elongated display is proven in everyday life, as it can represent much better information. Especially long addresses can be read optimally. An absolute killer feature is, of course, integration with ShapeShift, which allows you to exchange between different cryptocurrencies directly within your accounts. This is very straightforward and you don’t have to mess around with the different addresses.


Thanks to the use of Chrome extensions, KeepKey can be used on almost all operating systems. Mobile use via Android with the help of an OTG cable is also possible:

  • Windows
  • Linux
  • Mac
  • Android
  • Chrome OS

Supported Cryptocurrencies

As usual with hardware wallets, not only Bitcoin is supported. Many different cryptocurrencies are supported.

  • Bitcoin
  • Ethereum
  • Litecoin
  • Dogecoin
  • Dash
  • Bitcoin Cash
  • ERC-20 Tokens
  • Namecoin
KeepKey ERC20 tokens

KeepKey ERC20 Token Support

KeepKey does not rely on the Wallet myetherwallet software for ERC20 token support, like many other companies, but has implemented its own solution into its Chrome extension. This is still in beta status and supports only a few selected tokens.

Supported software

KeepKey is compatible with other third-party software, including:

  • Mycelium
  • Electrum
  • MultiBit
  • ShapeShift

For example, you could use Electrum instead of the KeepKey software. This software offers a lot more features, but is only compatible with Bitcoin.

Conclusion of compatibility

KeepKey can be used with the popular platforms, including Android. This makes it possible to use on the go.

KeepKey is currently a little behind in supporting cryptocurrencies . For example, there is still a lack of support for Segwit. I have not seen the implementation of my own software solution for ERC20 tokens before and I should definitely be positive.

Documentation & Support

KeepKey has an extensive support pagethat splits into multiple subcategories. So there is the answer to frequently asked questions, but also instructions especially for beginners. As usual, everything is only available in English.

Of course, if the documentation does not help, there will also be a dedicated support team to take care of the customer’s questions. This can only be achieved in writing and only in English.


One of the most important aspects of a hardware wallet , of course, is security. But how does KeepKey perform in this area?

Pin Protection

KeepKey Setup PINKeepKey must be unlocked after each launch before accounts can be accessed. This prevents unauthorized persons from reading out account balances or sending coins. In addition, the number placement is randomly re-encrypted with each connection of the device, so that even a keylogger on the client cannot decrypt the PIN. Because the numbers are only displayed on the device and the input is done via anonymous boxes by mouse. This allows the PIN to be entered securely on an infected computer, according to KeepKey.

After a third failed PIN attempt, an automatic wait is imposed before another attempt becomes possible. The waiting time starts at 8 seconds and increases exponentially with each subsequent failure (16 seconds, 32 seconds, 64 seconds, 128 seconds …). As a result, the KeepKey remains locked for several years after a few false attempts.

If you have forgotten your PIN, but still its backup is no problem. This is because you can also access a page with restricted settings directly from the PIN entry screen, where you have the option to delete the device. So you can then play your backup and choose a new PIN.

Restore backup

To restore a backup, the device must be on factory settings beforehand. Now you can start in the software via “or Recover KeepKey” like the recovery process.

KeepKey Recovery

The input is done via the keyboard of the computer, the Chriffre is displayed on the hardware wallet

First, as with the setup, a name and a PIN are first set. Then the backup is entered. Something special has been devised for this security-related operation. And the hardware wallet displays a cipher that randomly assigns each letter to another. Instead of the real drawing, the assigned must be entered via the keyboard. So, as with the PIN input, a keylogger can’t read the real password. After typing in the fourth letter, the word is automatically completed.

When importing with your own software, only 12 words are queried and displayed. However, it is also possible to import an backup with 18 or 24 words. To do this, simply blunt continue the input and confirm at the end.

Passphrase Encryption

Encryption by passphrase further increases security by using additional passwords at startup.

Important note about passphrase security.

The passphrase option allows you to open multiple hidden wallets. Each passphrase opens a new, standalone wallet based on your seed. This gives you the possibility of PLAUSIBLE DENIABILITY in case of extortion, because the recovery seed opens only the first wallet. Activate this option only if you really understand it to not lose access to your coins!

However, the activation at KeepKey is a bit cumbersome, as you have to work here either via a python script, the developer mode of Chrome or a third-party software. You won’t find a simple button in the settings. Once the mode is activated, however, you are now asked for a passphrase in addition to the PIN every time you start.

entering KeepKey Passphrase

KeepKey now waits for the passphrase to enter after PIN input

Since the input of the passphrase cannot be done via the hardware wallet , it must be entered via the computer’s keyboard.

Security: Conclusion

The basic advantage of a hardware wallet is, of course, also met at KeepKey: The private keys remain safe on the device. This protects them from hackers and cannot be reached over the Internet.

Additional security features such as PIN protection and passphrase encryption allow for even greater security. While most recovery-critical inputs (Recovery Seed and PIN) are made via the computer, the fact that all characters are encrypted or reversed is considered safe, according to KeepKey. The input of the passphrase, in turn, is entered without a cipher via the keyboard and is thus readable by attackers.

On the positive side, the whole project is OpenSource. This allows anyone to examine both the components and the software closely.


Ask your own question

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Product Specifications

  • Large display: Ideal for viewing long addresses
  • elegant design with aluminium case
  • ERC20 Token Support (beta)
  • Clear and easy-to-use software
  • Completely open source
  • Direct swap between cryptocurrencies integration within the software
  • Entering the backup with the help of a cipher
CompatibilityMycelium, Electrum, MultiBit, ShapeShift
CryptocurrenciesBitcoin, Ethereum, Litecoin, Dogecoin, Dash, Bitcoin Cash, ERC-20 Tokens, Namecoin
Package Contents
  • KeepKey
  • USB Cable
  • Recovery sheet
Input OptionsButton
Comments12  comments
PlatformWindows, Linux, Mac, Android, Chrome OS
Altcoin Support
FIDO U2F Authenticator
Supported Coins8
Open Source
Screen 2FA

User Reviews 12

Got a question or an opinion for this product?

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29. March 2023 um 0:51

howto get to this? in the keepkey=?`?

The KeepKey wallet also has an optional feature to enable a passphrase which acts as a 13th, 19th, or 25th phrase for an added layer of security. This passphrase will create a ‘hidden wallet’ that may only be accessed with that passphrase and the PIN.

29. March 2023 um 0:48

howto get Bip32 ae. 13th word window back so i can restore my Bip32? wallet

11. May 2022 um 23:02

mine has no display and who knows what damn window to use on the laptop…how do i do anything if the display wont even work

5. July 2021 um 18:35

The KeepKey wallet by ShapeShift is garbage and support is nonexistent. After repeated failed attempts to reach customer support live, I was finally able to get one of their support reps to send me a brand new KeepKey wallet to solve connection and access issues. Shocker, it didn’t work, even on two different computers. Do yourself a favor and don’t ever buy this product.

18. April 2022 um 11:01

You might want to give my kkclient fork a try. You can msg me on reddit or submit it was a github issue for any problems you have.

Douglas Richards
19. February 2021 um 3:18

This was a good wallet until ShapeShift took over. Now, it’s buggy and customer service is non-existent. The chrome extension no longer works, so you have to use it through SS. I’ve just recently had one address in my KeepKey completely disappear, containng .3 BTC, including the transaction history, so I can’t even recover the actual wallet address and check it on block explorer. It’s like it never existed. My other coins are still there on the device. The only thing I have to prove I ever had this BTC is a screenshot. After waiting for days, Zendesk only sends canned responses via email that don’t address my problem. I’ve sent details, including screenshots, and their responses make it obvious they don’t examine anything, and just jettison a pre-packaged answer. They even eliminated Live Chat, as far as I can tell, so you’re only communication is email with 48 hour response. Don’t buy this turd because when the chips are down, you’ll get no help from them.

22. June 2023 um 13:59

You should be able to use the recovery phrase that your keepkey generated in any wallet to get your funds out. Yes, you can use that phrase in any other wallet to access the funds….

Michael Stuart Williams
24. January 2021 um 11:05

It arrived 6 hours ago and has been a complete nightmare. Shapeshift has one too many websites opening, and other services asking you to register and log in with passwords while you are trying to initialize your KeepKey. This whole user interface and experience was created by a very muddled mind. Many of the basic functions of managing the KeepKey are frighteningly not present. Mine never asked me to save my private keys. I want to wipe it and start again from scratch but there is not way to that. I was able to sent $3USD as a text. but I could not send it out to another (external) wallet.It was a great idea but in so far as I have tried to use it – it is a dismal failure.
There is not pertinent help to be had anywhere – no chat, no email, no contact numbers. You are just left feeling hopeless and helpless. I am glad that I had not put more of my coins in this wallet. The response times are sluggish at best. I am hoping someone from Zendesk or ShapeShift – or anyone cfrom KeepKey can salvage this miserable situation but I am not hopeful. I will writing my review and posting in all the crypto pages I am on in about a week. People should know how bad this product is. And how instead of protecting their coins – it may very well be the cause of losing them.

24. December 2020 um 1:30

@larry, you need to plug your key on a computer with keepkey software installed or go on to pair it with the webapp.
You can read help on keepkey website or contact support
Good luck

23. November 2020 um 23:26

Kiss your Crypto Good Bye with KeepKey!
If you want to get rid of all your Crypto then buy this product.
Its a night mare.

3. August 2020 um 19:30

my keepkey has been in storage for a couple of years.just decided to use use it. however when I plug it in. it just says keep key, and dosen,t turn on or operate. is the battery jus dead and needs to be recharged or is there something else wrong with it . if so, what are my options.

4. August 2020 um 13:50

you should always have your recovery seed, so you can restore your wallet in most software/hardware wallets. The keepkey doesn’t have a battery. I think you should contact the support.

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